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Voice ID

Voice ID Banner

A convenient biometric technology that allows you to use your unique voiceprint to access your utility accounts when calling the City of Tallahassee. Voice ID is simple and secure, because it makes your voice your password.


SpeakConvenient
Your voice is always with you, so it's easy and convenient to use no matter where you are. Setup takes just a few minutes.

seamlessSimple
For immediate access to your accounts, just repeat a simple phrase. There's no need to memorize anything; we'll tell you what to say.

lockSecure
Just like you, your voice is unique. This makes it difficult and unlikely that someone can fake your voice to access your account.

To start using Voice ID, call us at 850-891-4968 and say "Voice ID"

Got Questions?

  What is Voice ID?

Voice ID is a biometrics service that allows customers to use their unique voice to verify their identity when they call the City of Tallahassee for service on their accounts. Customers can choose to speak a simple passphrase instead of entering other information.

  What are the benefits of Voice ID?

A customer's unique voiceprint enables an authentication experience that is secure and easy to use. Voice ID is more convenient than traditional methods and effectively protects your identity.

  Will I have to use Voice ID every time I call?

Voice ID is an optional service; your account can still be accessed using existing authentication methods.

  Is Voice ID secure?

Like you, your voiceprint is unique to you and extremely difficult to duplicate. Voice ID is not a recording; it uses complex technology to mathematically identify your voice characteristics.

  What if someone records me? Can they use a recording of my voice to access my account?

While verifying your voiceprint, City of Tallahassee's technology analyzes if the voice is a recording or a live person. If suspected of being a recording, a customer will be prompted for additional account verification information.

  Should I be concerned about privacy?

It is entirely your decision as to whether or not you use the Voice ID service. If you choose to record or use a voiceprint, the City of Tallahassee protects it with the same secure measures we use for your other private information.

  What if I want to no longer use Voice ID?

You can remove your voiceprint at any time by speaking with a representative.

  What if I have a cold or if there is a lot of background noise, will it still work?

Hundreds of voice characteristics are represented in each caller's voiceprint, only a few of which are affected by a cold. A health condition that severely affects a caller's voice, such as laryngitis, could lead to failed authentication using Voice ID – in this case we'll authenticate with other methods. There is also noise reduction technology that enhances speech, so you can use Voice ID with typical background noises.

  How do I enroll in Voice ID?

Enrolling in Voice ID is quick and easy. To get started, contact the City of Tallahassee at 850-891-4968 and say "Voice ID". Our representatives are happy to assist you with the process.

Here is a quick example of an enrollment

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