Star Tallahassee logo - link to main homepage

Sign In

 

  • Residents
    • Change for Change
    • DigiTally
    • Ethics Board
    • Fire
    • Neighborhood Services
    • Newsroom
    • OpenGov
    • Parks and Trails
    • Pet Adoption
    • Police
    • Public Safety
    • Public Transportation
    • Traffic
    • Title VI
    • Utilities
  • Business
    • Community Redevelopment
    • Job Openings
    • Online Permitting
    • City Owned Real Estate
    • Vendor Information
    • Procurement
    • Economic Vitality
    • Employee Login
  • Visitors
    • Airport
    • Arts & Culture (COCA)
    • Events
    • Fire
    • Parks and Activities
    • Police
    • Senior Center
    • Visit Tallahassee
  • Our City
    • 2023 Budget
    • Charters/Ordinances
    • Citizen Advisory Boards
    • City Attorney
    • Inspector General
    • City Leadership
    • City Treasurer-Clerk
    • Community Redevelopment
    • Current Projects
    • OpenGov
    • Retirement
    • Tallahassee Brand Library
    • WCOT City Television
    • Ethics Board
    • Strategic Plan
  • Services
    • Airport
    • Animal Services
    • Community Redevelopment
    • City Leadership
    • Current Projects
    • Diversity & Inclusion
    • Employment
    • Environmental Practices
    • Financial Transparency
    • Fire
    • Growth Management
    • Neighborhood Services
    • Newsroom
    • Parks & Recreation
    • Police
    • Procurement
    • Public Safety
    • Public Transportation
    • Senior Services
    • Real Estate Management
    • Report a Problem
    • Utilities
    • Traffic
    • WCOT City Television
    • PLACE
      Planning, Blueprint, Minority Business, Economic Vitality
    • Other Agencies
  • Residents
    • ADA/Non-Discrimination/Title VI
    • Change for Change
    • DigiTally
    • Ethics Board
    • Fire
    • Meeting Calendar
    • Neighborhood Services
    • Newsroom
    • OpenGov
    • Parking
    • Parks and Trails
    • Pet Adoption
    • Police
    • Public Transportation
    • Traffic
    • Utilities
  • Business
    • City Owned Real Estate
    • Community Redevelopment
    • Employee Login
    • Job Openings
    • Online Permitting
    • Procurement
    • Starting a Business in Tallahassee
    • Vendor Information
    • Volunteer
  • Visitors
    • Airport
    • Arts & Culture (COCA)
    • Events
    • Fire
    • Parking
    • Parks and Activities
    • Police
    • Senior Center
    • Visit Tallahassee
  • Our City
    • 2024 Budget
    • Charters/Ordinances
    • Citizen Advisory Boards
    • City Attorney
    • City Leadership
    • City Treasurer-Clerk
    • Community Redevelopment
    • Current Projects
    • Ethics Board
    • Inspector General
    • OpenGov
    • Procurement
    • Retirement
    • Strategic Plan
    • Tallahassee Brand Library
    • Fleet
  • Services
    • Airport
    • Animal Services
    • Community Redevelopment
    • City Leadership
    • Current Projects
    • Diversity & Inclusion
    • Employment
    • Environmental Practices
    • Financial Transparency
    • Fire
    • Growth Management
    • Neighborhood Services
    • Newsroom
    • Parks & Recreation
    • PLACE
      Planning, Blueprint, Minority Business, Economic Vitality
    • Police
    • Procurement
    • Public Transportation
    • Senior Services
    • Real Estate Management
    • Report a Problem
    • Retirement
    • Utilities
    • Traffic
City of Tallahassee
  • Utilities Home
  • Your Account
  • Electric
  • Water
  • Natural Gas
  • Waste Management
  • Waste Management Pickup Schedule
COT Facebook COT Twitter Instagram WCOT YouTube

Cross-Connection Control

The purpose of the Cross-Connection Control Section is to prevent waterborne diseases and contaminants from entering the City of Tallahassee's distribution system and thus the water we drink. More exactly, the program is intended to prevent delivered water - water that has passed beyond the City of Tallahassee's distribution system and into your private plumbing system - from reentering the public water system and being delivered to other consumers.

The program aims to protect the City of Tallahassee and its consumers from those water-using facilities which could possibly harm the quality and safety of the City of Tallahassee water supply by backflow conditions through cross connections. Please email or call at 850-891-1248 if you have any questions about Cross Connection or Backflow Testing.

Quick Links

  • Cross ConnectionRules and Regulations
  • City-Coordinated Backflow Prevention Assembly Testing Program
  • Certified Tester Information
  • Frequently Asked Questions

Rules and Regulations for Backflow Prevention and Cross-Connection Control

We are pleased to announce the City Commission's adoption of Rules and Regulations for Backflow Prevention and Cross-Connection Control.  The rules create consistency with State rules for Cross-Connection Control for Public Water Systems (Ch. 62-555.360), while providing benefits and conveniences to residential customers to achieve customer compliance other than discontinuance of water service.

The rules further will provide a notification process to advise residential and non-residential customers of the required backflow prevention assembly testing, installation, or maintenance.

City-Coordinated Backflow Prevention Assembly Testing Program

Cross ConnectionThe City offers a backflow prevention assembly testing program for residential and commercial customers. This service is designed to help residential and commercial customers comply with the required annual or biennial backflow assembly testing requirements. This service allows residential and commercial customers the option of having a City contractor test their backflow assembly and pay for the service through a fee on their utility bill. Residential customers will be charged on their monthly bill over a period of 12 months. Commercial customers will be charged a one-time fee.

To join this program and benefit from this service, please:

  1. Complete the residential customer online submission form
  2. Complete the commercial customer online submission form

If you prefer to directly retain your own testing contractor you may do so as long as you remain compliant with the City’s testing requirements.  Customers who have failed to have their devices tested and are delinquent after receiving City notifications will automatically be enrolled in the City-coordinated testing program.

Certified Tester Information

  • List of Certified Backflow Testers
  • Test & Maintenance Report (TMR) Form
  • TMR Instruction Sheet
  • Registration Application

Frequently Asked Questions

  1. What is Cross-Connection Control?
    Cross-Connection Control is a program designed to take the safeguards necessary to protect the actual or potential physical connection between the public drinking water system and a potential source of contaminated water or other liquid.

  2. What is backflow?
    When conditions within the City's water distribution system deviate from the "normal" conditions, water flow can be reversed. This is called backflow and can contaminate the City's water distribution system.

  3. Why is it important to complete and return the questionnaire form sent to residential customers with backflow prevention assemblies?
    In addition to helping update records, the questionnaire provides the CCC Office with important information to determine if your backflow assembly qualifies under the new rules and regulations to be tested every two years rather than annually. If our office does not receive the completed questionnaire form, your backflow will remain on annual testing requirements.

  4. How do I qualify for a biennial testing (once every two years) as a residential customer with a backflow prevention assembly?
    You can qualify if your service connection is two inches or less in diameter and supplies water to a building or premise containing only dwelling units and the dwelling units or building meet the following conditions:

    a. The dwelling, or building within which the dwelling is located, is fewer than five stories in height
    b. There is no booster pump in the dwelling or building
    c. There is no alternate water source on the property
    d. There is no other potential hazard listed on Appendix A

  5. What is the Residential Testing Opt-In Program?
    It is a new service offered by the City of Tallahassee to residential customers with backflow prevention assemblies. Under this program, a residential water service customer can authorize the City's contractor to test the backflow prevention assembly on the customer's behalf. If a residential water service customer elects to "opt-in", a fee for testing the backflow assembly shall be charged to the customer's monthly utility bill. The fee shall be $6.00 per month. The water service customer will remain registered in the program until written cancellation is received from the customer. However the customer will continue to be charged a monthly fee until payment for the prior testing has been paid in full.

    The City's "Opt-In" Program is only for testing. Any maintenance or service needs identified through testing remain the responsibility of the water service customer. The City's contractor will notify the customer of any required repairs that were determined during the backflow assembly test.

    This new service is designed to help streamline the testing process. Participation in this program is optional. If you prefer to directly retain your own testing technician or contractor, you may do so as long as you remain compliant with the City's biennial testing requirements.

    Complete the online submission form here

    Download a fillable PDF version here. Print, scan and email the completed form to ccc@talgov.com or mail it to: Cross-Connection Control 4505-A Springhill Road, Tallahassee FL 32305

Please email or call at 850-891-1248 if you have any questions about Cross Connection or Backflow Testing.

Star Tallahassee logo - link to main homepage
  • Contact Info
  • City of Tallahassee Utilities
  • 435 N. Macomb St.
  • Tallahassee FL 32301
  • 850-891-4968
  • Maps and Directions
  • Contact Us
  • City Commission
  • John E. Dailey, Mayor
  • Jeremy Matlow
  • Jacqueline "Jack" Porter
  • Curtis Richardson
  • Dianne Williams-Cox
  • City Officials
  • Reese Goad
    City Manager
  • Amy M. Toman
    City Attorney
  • Dennis R. Sutton
    Inspector General
  • Jim Cooke
    City Treasurer-Clerk
  • City Services
  • Utility Accounts
  • Parking Tickets
  • Report a Problem
  • TPD Online Reporting
  • Accessibility
  • Email Subscriptions
  • ADA/Non-Discrimination
  • Online Kennel
  • Driver Info Service
  • Athletics Registration
  • Public Records
  • WCOT Online
  • Talgov.com
  • Directory/Site Map
  • Talgov Apps
  • Privacy Policy
  • Disclaimer
  • Site Feedback
  • Employee Login
  • Translate This Site
  • City of Tallahassee Utilities
  • 435 N. Macomb St.
  • Tallahassee FL 32301
  • 850-891-4968
  • Maps and Directions
  • Contact Us
  • Directory/Site Map
  • Privacy Policy | Disclaimer | Translate This Site
Loading... Loading...
highlight